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Every Kenrō knife is carefully inspected and securely packed before leaving us. We want your knife to arrive safely and ready to use

Australia-Wide Delivery

We currently ship throughout Australia using trusted delivery partners.

Dispatch: 1–2 business days after payment.

Estimated delivery after dispatch:

Destination

Estimated time

Metro areas: 2–5 business days

Regional areas: 3–7 business days

Remote areas: 5–10 business days

Delivery times are estimates and may vary depending on location and courier delays.

Tracking

Once your order ships, we'll email you tracking details.

Shipping costs

Shipping is calculated at checkout based on your location. Promotional free-shipping offers may apply from time to time.

Every knife is inspected before dispatch and carefully packaged for transit.

Where supplied, a saya will be fitted to the knife. Other knives are protected with a blade sleeve before being securely packed.

30-Day Change-of-Mind Returns

Changed your mind? Eligible unused products can be returned within 30 days of delivery.

To qualify:

• Unused and in original condition
• Original packaging and accessories included
• Proof of purchase required

Return postage for change-of-mind returns is the customer's responsibility.

Once received and inspected, your refund will be issued to the original payment method.

Original shipping costs are non-refundable for change-of-mind returns.

Customised, engraved or specially ordered products may not be eligible for change-of-mind returns.

If your order arrives damaged, defective or incorrect, please contact us within 48 hours of delivery.

Please send:

• Your order number
• A brief description of the issue
• Photos of the knife and packaging

We'll assess the issue and arrange an appropriate solution, such as a replacement, exchange or refund.

For damaged or incorrect orders, we'll work with you to resolve the issue without unnecessary hassle.

Kenrō knives are selected for their craftsmanship and performance. Manufacturing defects are assessed individually and, where appropriate, in consultation with the maker.

Warranty does not cover damage caused by:

• Misuse or improper handling
• Cutting bones, frozen food or other hard materials
• Improper sharpening or modification
• Rust caused by inadequate care
• Normal wear and tear

Because our knives are handcrafted, natural variations in finish, blade texture, patina, handle grain and other handmade characteristics are part of their individuality and are not considered defects.

Nothing in this policy limits your rights under the Australian Consumer Law (ACL).

Our products come with consumer guarantees that cannot be excluded. Where a product has a failure covered by the ACL, you may be entitled to a repair, replacement, refund or other remedy depending on the circumstances.

Australia only — for now.

Kenrō currently ships within Australia. We're working towards offering international delivery in the future.

We're here to help.

info@kenroknives.com.au

We aim to respond within one business day.